ASSISTANCE FOR SELF-MANAGED HOAS
Personalized Service
We can help as much or as little as you need.
A-la-carte services include:
Administration- homeowner point of contact and maintaining Association records
Financial- Maintaining accounts receivable/payable, providing an online homeowner portal for online payments, and full bookkeeping
Maintenance Coordination- CC&R compliance inspections, collecting bids, overseeing projects, and acting as liaison between Board and contractors
95% PAPERLESS ORGANIZATION
We are a 95% paperless organization. Our mission is to provide a fully electronic management interface, with most of our operations going through a robust management platform that has been tailored to each association. Unit owners each have their own login and account on our management portal, from which they can pay their monthly dues electronically, submit maintenance and general requests with pictures and descriptions, as well as receive real-time feedback and status updates on their open requests, take surveys, view open rule violations, access information about board meetings, and view up-to-date association financial reports.
WHAT SETS US APART?
FINANCIAL OVERSIGHT
Keeping track of Association finances is vitally important to maintaining a successful community. With Castle Creek's state-of-the-art homeowner portal, Board members are able to generate financial reports in real time, anytime! Gone are the days of having to email your management company to ask for the cash flow report or wait until the Board meeting to see a budget comparison.
ARCHITECTURAL CONTROL
We offer cutting-edge mobile software that allows committees and Board members to approve applications online. The application and related exhibits are automatically added to the owner’s file, making them digitally accessible.
COLLECTIONS
Castle Creek has an in-house collection team that helps with the delinquent account process, as well as a comprehensive collection system that gives the directors full access into the status outstanding delinquencies. Our management software helps board members to designate an account to their attorney with a single click of a button. The days of being uncertain about the status of your unpaid dues are gone.
MANAGEMENT OF PROJECTS
While we pride ourselves on handling every aspect of the projects we coordinate, it's always vital for the Board of Directors to keep track of projects to maintain transparency and efficiency. With many management companies, there is no record of duties and association projects that have been scheduled, and they are constantly unsure of their status. There is frequently no access to information on how projects and activities are developing or whether they have been completed, making the Board feel like they have to "check-up" on their management company.
With Castle Creek's cutting edge software, Board members can create, update, and monitor tasks in real-time using the Board Portal. You can track and manage open issues from start to finish, ensuring that expectations are met throughout the project.
MANAGEMENT OF VENDORS
Many Board members hear from Association vendors that they are not paid accurately or promptly enough and that they are being charged excessive late fees. To assure accuracy and timely payments to vendors while maintaining transparency, Castle Creek utilizes the most advanced gateways in the business. Vendors can send invoices directly into the system through the vendor portal, which speeds up the processing time. We can also safeguard the Association by requiring certificates of insurance and licensure, where needed.