Transparency

We feel this is a critical component of any good management company and is something we value deeply. We advocate and promote transparency at every level in our management system. From 24/7 access to your association’s financials, to the ability to view and keep track of the progress on maintenance tickets and violation reports, we try to make our process as transparent as possible.

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Accountability

Things don’t always go perfectly, and when they don’t, we feel the most important thing is to own it. When we fall short we feel it’s critical to take accountability for the error so that we can fix it. We seek to identify the point of failure so we can correct it next time. 

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We also feel it’s important to keep the communities we work with accountable to the Association's Governing Documents. Without accountability to these documents, community living can become quite unenjoyable for those who are part of it and create legal liabilities for the Association.

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Gratitude

We try to focus on the reasons we have to be grateful rather than the reasons we could find to be dissatisfied. We find that this attitude is contagious and that a community full of grateful people is much more enjoyable to live in than the alternative.

 

We choose to focus on our reasons for Gratitude, after all, we have a lot to be grateful for! We have the opportunity to make a living serving our clients well, bringing about measurable improvements in their lives, and making them happy. What better opportunity could we have?

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In addition to that, we try to give people in our communities a couple of extra reasons to be grateful too!

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Humility

Humility is an essential trait for success in property management. Humility is what gives us the ability to listen and learn. It’s what allows us to be patient and understanding with people who might be going through their own difficulties in life. It’s what gives us permission to tap into all the resources and ideas available to us, giving us the best chance at success. Working on cultivating humility has been a critical part of the journey that got us to where we are now and will be even more critical in getting us to where we are going.

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Integrity

Integrity means doing the right thing, even when nobody is looking. In our line of work, this quality is indispensable. Our clients trust us with their investments and their funds. They trust us with the place they live. To be successful and do right by our clients, we must do the next right thing no matter what. Rigorous honesty and integrity are the foundation on top of which everything else in our company is built. We believe that our commitment to integrity has been the primary driver for our success.